Delivery Policy
Effective Date: February 27, 2025

At BlueNovas, we aim to provide seamless and efficient services to all our customers, ensuring satisfaction from the moment you engage with us. This Delivery Policy provides a detailed overview of how we handle the delivery of our tree care services, as well as the delivery of any related products, such as tools and fertilizers, that you may purchase from us. We strive to ensure that your experience with us is smooth and hassle-free.

1. Delivery of Tree Care Services

BlueNovas specializes in providing professional tree care services that include tree planting, pruning, disease management, tree removal, and emergency tree care. Here is an overview of our service delivery process:

  • Service Scheduling:
    We offer flexible scheduling for all of our tree care services. Once you contact us and discuss your needs, we will provide an estimated time frame for service completion. After agreeing on the service details, we will send you a confirmation email or call to finalize the scheduling.
    Please note that our scheduling is subject to availability. We always aim to accommodate your preferred time, but during peak seasons, delays may occur.

  • Service Area:
    Our tree care services are available in designated service areas. If you’re unsure whether we can provide service to your location, feel free to contact us for confirmation. We cover a wide range of locations, but for remote or specialized areas, some restrictions may apply.

  • Service Timeliness:
    We understand that timely service is important to you. While we do our best to adhere to scheduled times, certain factors such as inclement weather, traffic delays, or unforeseen issues could cause some delays. If your service is delayed due to such factors, we will notify you as soon as possible and work with you to reschedule or adjust the timeline accordingly.

  • Completion of Services:
    After the completion of services, our team will inspect the work performed to ensure it meets your expectations. We encourage feedback, so if there is any issue or concern after the service is completed, please reach out to us within 7 days, and we will address it promptly.

2. Delivery of Products (If Applicable)

In addition to tree care services, BlueNovas offers a selection of tree care products that can be purchased directly through our website or by contacting us. These products include fertilizers, gardening tools, tree supports, and other related items. Below is an outline of our product delivery process:

  • Processing Time:
    After placing an order for any of our products, we process your order within 3-5 business days. During this time, we prepare your order for shipment, ensuring that all products are carefully packed for delivery.

  • Shipping Method:
    We use trusted third-party couriers to deliver our products to your specified address. Depending on the product’s size, weight, and your location, shipping methods may vary. We aim for a delivery time of 5-10 business days for most locations. However, shipping may take longer in case of high demand, weather conditions, or logistical issues.

  • Shipping Charges:
    Shipping charges are calculated based on the destination and the total weight of your order. You will be notified of the shipping costs before finalizing your purchase. If you live in a remote area or outside our standard shipping zones, additional shipping fees may apply. We strive to keep shipping costs affordable for all our customers.

  • Tracking and Updates:
    Once your order has been shipped, we will send you tracking information so you can monitor the status of your delivery. If there are any delays or issues during shipping, we will contact you with an update and work to resolve the situation as quickly as possible.

3. Delivery Delays

While we work hard to ensure timely delivery of both services and products, certain unforeseen circumstances could result in delays. Possible reasons for delivery delays include:

  • Weather Conditions:
    Inclement weather such as storms, snow, or heavy rain may prevent us from delivering services or products as scheduled. If adverse weather affects your scheduled service, we will reschedule the appointment at your convenience and at no extra cost to you.

  • Supply Chain Disruptions:
    In rare cases, product delays may occur due to supply chain disruptions or stock shortages. If this happens, we will notify you immediately and provide an updated estimated delivery date.

  • Other Unforeseen Factors:
    If there are any other factors outside of our control that may cause a delay (e.g., courier delays or logistical issues), we will make every effort to resolve them and keep you informed throughout the process.

4. Damaged or Missing Products

If you receive a product that is damaged or there is a missing item from your order, please contact us within 7 days of delivery. We will review the issue and either offer a replacement or a full refund for the affected items. To assist with the claims process, please provide us with photographs of the damaged items or packaging.

5. Customer Responsibility

  • Access to Service Areas:
    For tree care services, customers are responsible for ensuring that there is clear and safe access to the property where the work is to be performed. This includes removing any obstructions such as fences, furniture, or other items that may block access to the work area. If access is restricted on the day of service, we may need to reschedule or charge additional fees for an extra trip.

  • Receiving Products:
    If you have ordered products, please ensure that someone is available to receive the delivery at the designated address. If you are unavailable, please arrange for an alternative delivery location or provide us with specific instructions on where the package can be left securely.

6. Cancellations and Order Changes

  • Service Cancellations:
    If you need to cancel or reschedule a tree care service, please contact us at least 24 hours before the scheduled service time. Cancellations made within 24 hours may incur a 20% cancellation fee to cover the costs of preparation and scheduling. We strive to accommodate your needs, and in case of emergencies or unforeseen circumstances, we will work with you to find a suitable alternative.

  • Product Order Changes:
    If you wish to modify or cancel a product order, please contact us within 24 hours of placing the order. Once products have been dispatched for delivery, we will not be able to change or cancel the order. If the product arrives damaged or incorrect, please reach out to us within 7 days of receipt for assistance.

7. Contact Us

If you have any questions or concerns about our delivery services, whether for tree care or products, please don’t hesitate to contact us. Our customer service team is here to assist you.

📧 Email: info@bluenovas.xyz
📞 Phone: (84-4) 38 825 029